Version: January 2026
Effective from: January 2026
Parties: These General Terms and Conditions (GTC) govern the business relationship between Renty DIP GmbH & Co KG, Klosterwiesgasse 7, 8010 Graz, Austria (hereinafter "Elevatrion" or "we") and its customers (hereinafter "Customer").
Business-to-Business: Our offers are exclusively directed at entrepreneurs within the meaning of § 1 UGB. By commissioning, the customer confirms his entrepreneur status. These GTC apply to all present and future services, even if not explicitly referenced.
Contract Conclusion: A contract is concluded through the written acceptance (including by email) of an offer made by Elevatrion by the customer.
Defense Clause: Any GTC of the customer will not become part of the contract, even if known, unless their validity is explicitly agreed to in writing.
Service Description: The exact scope of services to be provided by Elevatrion (e.g., AI consulting, process analysis, development of AI agents, workflow automation) is conclusively determined by the offer accepted by the customer.
Consulting and Service Character: Elevatrion provides all services as a service. What is owed is the careful and professional execution of the activities defined in the offer, but not a specific economic success (e.g., a specific increase in sales or cost savings). Analyses, concepts, and developed automations created by us are to be understood as professional recommendations and tools, the implementation and use of which lies in the customer's area of responsibility.
Use of Third-Party Technologies:
a. Elevatrion relies on established third-party platforms (e.g., Make, n8n, Zapier, OpenAI, Google AI) for service provision. The customer acknowledges that Elevatrion has no influence on the availability, functionality, pricing, or terms and conditions of these providers.
b. Any warranty or liability of Elevatrion for the functionality or existence of these third-party services is excluded. Costs for licenses or usage fees of these services are, unless otherwise stated in the offer, to be borne directly by the customer.
Training: If training is agreed upon, it refers to the solutions implemented by Elevatrion. The specific design and teaching method is at Elevatrion's discretion. Training does not impart comprehensive knowledge about the underlying technologies.
No Legal or Tax Advice: Our services do not include legal or tax advice. The customer is responsible for ensuring that the solutions we create are used in compliance with the law (especially with regard to GDPR, labor law, etc.) in their company and, if necessary, to seek legal advice.
Information Provision: The customer is obliged to provide Elevatrion with all information, data, access to systems, and documents necessary for service provision in a timely and complete manner. The accuracy and completeness of this information is solely the customer's responsibility.
Decisions and Approvals: The customer must designate a decision-making contact person for the duration of the project and provide necessary approvals promptly to avoid project delays.
Legal Framework: The customer ensures that they have all necessary rights (e.g., licenses, consents) to use their systems and process the data contained therein and grants Elevatrion the necessary rights for project execution.
Customer Default: If the customer fails to meet their cooperation obligations or does so late, Elevatrion is released from providing the affected services for the duration of the default. Additional effort arising from this will be invoiced separately by Elevatrion at the hourly rates agreed in the offer.
Remuneration: The remuneration for Elevatrion's services results from the accepted offer. All prices are net amounts plus statutory VAT.
Payment Terms: Invoices are due for payment within 14 days of the invoice date without deduction.
Payment Default: In case of payment default, default interest applies at the statutory rate for business transactions (§ 456 UGB). Elevatrion is also entitled to suspend further service provision until full payment.
Travel Costs: Unless otherwise agreed, incurred travel costs and expenses will be invoiced separately based on actual expenses.
Grant of Rights: Upon full payment of the agreed remuneration, Elevatrion grants the customer a non-exclusive, unlimited right in time and place to use the work results individually created for them (e.g., developed AI agents, workflow concepts, software code) for their own internal business purposes.
Reservation of Title: All copyright and other intellectual property rights to the solutions developed by Elevatrion remain with Elevatrion.
Transfer: Transfer, sublicensing, or other making available of work results to third parties - whether for consideration or free of charge - is prohibited without express written consent from Elevatrion.
Warranty: Elevatrion warrants the careful and professional provision of the agreed services. For individually created software parts, Elevatrion warrants that they essentially fulfill the functions agreed in the offer upon delivery. Defects must be reported immediately in writing by the customer.
Liability Limitation: Elevatrion is only liable for damages in case of intent or gross negligence. Liability for slight negligence, consequential damages, lost profits, and damages from third-party claims is excluded. This limitation does not apply to personal injury. Liability is in any case limited in amount to the respective order value.
Data Loss: Elevatrion is only liable for any loss of data if the customer has ensured proper and regular data backup.
Project Business: Contracts for project implementation end with the acceptance of the services defined in the offer.
Support & Maintenance Contracts: If ongoing support is agreed upon, the terms and notice periods specified in the respective contract apply.
Extraordinary Termination: The right to extraordinary termination for important reasons remains unaffected for both parties.
Both parties undertake to treat all business and trade secrets of the respective other party that become known to them in the course of cooperation strictly confidentially and not to pass them on to third parties. This obligation also applies beyond the termination of the contractual relationship.
Unless otherwise agreed in writing, Elevatrion is entitled to mention the customer's name and logo for advertising purposes as a reference on its own website and in other marketing materials.
Applicable Law: This contractual relationship is exclusively subject to Austrian law, excluding the UN Convention on Contracts for the International Sale of Goods.
Jurisdiction: For all disputes arising from or in connection with this contract, the exclusive jurisdiction of the court competent for 8010 Graz, Austria, is agreed.
Written Form Requirement: Changes or additions to this contract require written form for their effectiveness. This also applies to deviating from this form requirement.
Severability Clause: Should a provision of these GTC be or become invalid in whole or in part, this does not affect the validity of the remaining provisions. The invalid provision is to be replaced by a valid one that comes closest to the economic purpose of the invalid provision.
Privacy Policy: The processing of personal data in the context of the business relationship (e.g., contact data, contract data) is governed by our Privacy Policy, which can be accessed at https://elevatrion.com/en/privacy. The customer confirms that they have taken note of this.
Data Processing Agreement (DPA): To the extent that Elevatrion processes personal data on behalf of the customer in the course of service provision (e.g., when accessing customer systems, implementing automations that process personal data), this is done on the basis of a separate Data Processing Agreement (DPA) in accordance with Art. 28 GDPR. This will be concluded between the parties before the start of data processing. In this case, the customer remains the controller within the meaning of the GDPR and is responsible for compliance with all data protection obligations (e.g., information obligations, legal bases, data subject rights).
Customer Responsibility: The customer is responsible for ensuring data protection compliance (especially GDPR) when using the solutions implemented by Elevatrion and the third-party tools used. This includes in particular obtaining required consents, fulfilling information obligations, conducting data protection impact assessments, and concluding data processing agreements with third-party providers.